General Terms & Conditions

Of Nexentris s.r.o. · effective from 14 April 2026

This is an English translation of the Slovak-language General Terms & Conditions ("Všeobecné obchodné podmienky"), provided for convenience. In the event of any discrepancy, the Slovak version (Všeobecné obchodné podmienky) prevails.

Article 1 — Trader's identification details and scope of these Terms

1. These General Terms & Conditions ("Terms") govern the rights and obligations between the trader

   Trading name	Nexentris s.r.o.
   Registered seat	Ulica Jozefa Adamca 9983/24, 917 01 Trnava, Slovak Republic
   Company ID (IČO)	57 566 283
   Tax ID (DIČ)	2122823692
   VAT ID (IČ DPH)	SK2122823692
   Registration	Commercial Register of the District Court Trnava, Insert No. 62841/T
   Email	info@nexentris.com
   Phone	+421 918 933 206
   Bank details	SK05 1100 0000 0029 4229 5497 (Tatra banka, a.s., SWIFT/BIC: TATRSKBX)

   (the "Trader") and the customer.
2. These Terms apply to contracts concluded with consumers and with business customers, unless expressly stated otherwise. Provisions intended to protect consumers apply only to a customer who is a consumer. Where a specific product, service, event, or price quote is subject to a separate contract, order, licence terms, or event rules, those special terms take precedence over these Terms to the extent they differ.
3. Consumer protection supervisory authority: Slovak Trade Inspection (SOI), Trnava Region Inspectorate, Pekárska 23, 917 01 Trnava 1, Supervision Department, tel.: 033/321 25 27, 033/321 25 21, complaints: podnety@soi.sk, web: www.soi.sk.

Article 2 — Definitions

1. "Customer" means a natural or legal person who orders, or expresses interest in, a product of the Trader.
2. "Consumer" means a natural person who, when concluding and performing the contract, is not acting within the scope of their business activity, employment, or profession.
3. "Business Customer" means a customer who, when concluding and performing the contract, is acting within the scope of their business or similar activity.
4. "Product" means goods, a service, digital content, a digital service, a ticket, participation in an event, a consulting service, an IT service, a marketing or photography service, training, a workshop, or other performance offered by the Trader.
5. "Goods" means a movable item offered for sale, including an item with digital elements, where such an item forms part of the offer.
6. "Service" means an activity or performance provided by the Trader, in particular consultancy, event organisation, IT services, marketing, advertising, photography and information services, and non-school educational activity.
7. "Digital Content" means content supplied in digital form, for example a document, template, video recording, software file, or electronic learning material.
8. "Distance Contract" means a contract concluded exclusively through one or more means of distance communication, without the simultaneous physical presence of the Trader and the consumer.
9. "Durable Medium" means a means that enables the customer to store information in a way usable for future reference for a reasonable period, in particular email or a PDF file.

Article 3 — Information on products, prices, and the offer

1. Before the contract is concluded, the Trader provides the customer with information on the main characteristics of the product, its price, availability, delivery or performance date, payment and delivery terms, and, where relevant, any limitations and technical requirements of the product.
2. Images, photographs, graphics, and illustrative depictions of products are for informational purposes only, unless expressly stated otherwise. For services and events, the description of the specific service, offer, or event is decisive.
3. Prices are stated in euros. If the Trader is a VAT payer, prices for consumers are stated inclusive of VAT and all taxes. If the Trader is not a VAT payer, VAT does not apply to the price. The tax status must be clear from the ordering process or the tax document.
4. Costs of transport, delivery, payment fees, or other additional costs are communicated to the customer before the order is submitted. Where these cannot reasonably be determined in advance, the Trader will inform the customer how they will be calculated.
5. Where the Trader announces a price reduction on goods to consumers, it will also state the prior price in accordance with applicable law. The prior price is generally the lowest price at which the Trader sold or offered the product during the 30 days preceding the price reduction, unless the law provides otherwise.
6. Where the Trader uses price personalisation based on automated decision-making, it will inform the consumer of this before the order is submitted. Where no such information is given, the Trader does not use price personalisation for this purpose.
7. Where the Trader publishes consumer reviews, it will state clearly whether and how it verifies that the reviews originate from customers who actually purchased or used the product.

Article 4 — Order and conclusion of the contract

1. The customer may order a product by the method stated on the Trader's website, in the online shop, by email, by phone, or by another agreed method. The order must contain the information needed to process it, in particular the customer's identification, contact details, billing and delivery details, product specification, quantity or scope of the service, and the chosen payment and delivery method.
2. Before submitting the order, the customer must have the opportunity to check and correct the entered information. By submitting the order, the customer confirms that they have familiarised themselves with these Terms, the withdrawal-right instructions, the privacy policy, and all information displayed during the ordering process.
3. Where an order is submitted through an online shop, the order-submission button must be clearly and comprehensibly labelled so the consumer understands that submitting the order creates an obligation to pay, for example "Order with obligation to pay".
4. An automatic acknowledgement of receipt confirms that the order has reached the Trader's system, unless its content indicates that it also constitutes acceptance of the offer to contract. The contract is concluded when the Trader confirms the order, receives payment, dispatches the product, makes digital content available, confirms event attendance, or by another method expressly agreed given the nature of the product.
5. The Trader may refuse or cancel an order if the product is unavailable, the customer provided false or incomplete information, payment was not made within the specified period, the order conflicts with applicable law or good morals, or there is an evident error in the price or description of the product. If the customer has already paid the price or part of it, the Trader will refund the payment received without undue delay.
6. The contract is concluded in the Slovak language, unless the parties agree otherwise. The Trader will send the customer confirmation of the contract and these Terms on a durable medium, in particular by email.

Article 5 — Payment terms and invoicing

1. The customer will pay the price by the method chosen in the order or price quote, in particular by payment card, bank transfer, payment gateway, invoice, or another agreed method.
2. When paying by bank transfer, the customer must state the variable symbol or other payment identifier communicated by the Trader. Card or payment-gateway payments are also governed by the terms of the relevant payment service provider.
3. Where advance payment is agreed, the Trader is not obliged to deliver the product or begin providing the service before the price is credited to its account, unless the parties agree otherwise.
4. For bespoke services or projects, the Trader may require a deposit, instalment payments, or payment by milestones. Specific payment terms will be stated in the price quote or contract.
5. The Trader will issue a tax document in accordance with accounting and tax regulations and deliver it electronically to the customer's email, unless the parties agree otherwise.

Article 6 — Delivery of goods, provision of services, and digital content

1. Delivery of goods

1. Goods are delivered by the method stated in the order or agreed with the customer. Unless otherwise agreed, the Trader will deliver the goods without undue delay, no later than 30 days from conclusion of the contract or from receipt of payment, where advance payment was agreed.
2. The risk of accidental loss of or damage to the goods passes to the consumer at the moment the consumer, or a third party designated by the consumer, takes delivery of the goods. If a business customer chooses a carrier outside the options offered by the Trader, the risk passes upon handover of the goods to that carrier.
3. Upon receipt of the shipment, the customer must check it for any visible damage. Where the packaging is visibly damaged, it is recommended to draw up a damage record with the carrier and inform the Trader. This does not affect the consumer's rights arising from liability for defects.

2. Provision of services

1. Services are provided within the scope, timeframes, and conditions stated in the offer, order, contract, or schedule. The customer must provide the Trader with reasonable cooperation, in particular materials, access, feedback, and decisions needed for proper provision of the service.
2. If the customer fails to provide cooperation in time, performance deadlines are extended accordingly by the period of the customer's delay. The Trader is not liable for delay or defects caused by incomplete, incorrect, or late materials supplied by the customer.

3. Digital content and digital services

1. Digital content or a digital service is delivered by the method stated for the product, in particular by sending a download link, making it available in a customer account, by email, or via an online platform. The customer must ensure they have the technical equipment and connection needed to use it, unless stated otherwise.
2. Where digital content is to be delivered to a consumer before expiry of the withdrawal period, and this is not delivery on a tangible medium, the Trader will only begin delivery once the legal conditions are met, in particular the consumer's express consent and confirmation that they were informed of the loss of the right of withdrawal upon commencement of delivery.

Article 7 — Events, courses, training, and memberships

1. Where the product is participation in an event, course, training, workshop, or conference, the description of the specific event, its date, location, programme, price, and any special rules stated in the offer or order confirmation are decisive.
2. The Trader is entitled to make reasonable organisational changes to an event, in particular a change of speaker, trainer, programme, schedule, venue, or technical arrangement, provided this does not substantially change the character of the event.
3. If the Trader cancels an event without offering a replacement date, it will refund the price paid for the ticket or participation fee. If the Trader offers a replacement date, the customer may accept it or request a refund, unless the event's special rules or the law provide otherwise.
4. Cancellation or a change of attendance by the customer is governed by the specific rules of the relevant event. Where none are stated, the customer may request a change of participant, where organisationally feasible and provided it does not cause the Trader unreasonable costs.
5. For services relating to leisure activities which, under the contract, are to be provided at a precisely agreed time or within a specific period, the consumer's right to withdraw from the contract without giving a reason does not apply to the extent permitted by law. This applies in particular to tickets for and attendance at events with a specific date.
6. Where the product is a membership or subscription, the terms of its duration, renewal, minimum commitment period, termination, cancellation, and payment periods must be stated before the contract is concluded. Where such terms are not stated, the membership or subscription does not automatically arise for an indefinite period.

Article 8 — Consumer's right to withdraw from the contract without giving a reason

1. For a contract concluded remotely or away from the Trader's business premises, a consumer has the right to withdraw from the contract without giving a reason within 14 days, unless the law or these Terms provide that the right of withdrawal does not arise or has lapsed.
2. The withdrawal period begins, for the sale of goods, on the day the consumer or a third party designated by them takes delivery of the goods; for multiple deliveries, on the day of receipt of the last delivery; and for a service or digital content, on the day the contract is concluded, unless the law provides otherwise.
3. Where the contract was concluded during a sales event or an unsolicited visit by the Trader, the withdrawal period may be extended under applicable law. Where the Trader does not use such a sales method, this provision does not practically apply.
4. The consumer may withdraw from the contract by any unambiguous statement delivered to the Trader, for example by email or post. The consumer may use the sample withdrawal form forming part of these Terms, although this is not mandatory.
5. The withdrawal period is preserved if the consumer sends the notice of withdrawal no later than the last day of the period.
6. After withdrawing from the contract, the consumer must send or hand over the goods to the Trader no later than 14 days from the withdrawal, unless the Trader offers to collect the goods itself or through a person it designates.
7. The consumer bears the direct cost of returning the goods, unless the Trader expressly stated that it bears these costs itself, or failed to fulfil its statutory duty to inform about who bears these costs.
8. The Trader will refund the consumer all payments received under or in connection with the contract, including the cost of the cheapest standard delivery method it offers, within 14 days of receiving the notice of withdrawal. For the purchase of goods, the Trader is not obliged to refund the payment before the goods are delivered to it, or before the consumer proves they have sent the goods back, whichever occurs first.
9. The refund will be made using the same payment method the consumer used, unless the consumer expressly agrees to a different method and incurs no further charges as a result.
10. The consumer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
11. Where a consumer requested that the provision of a service begin before expiry of the withdrawal period and subsequently withdraws from the contract, they are obliged to pay the Trader the price for the performance actually provided up to the moment the notice of withdrawal was delivered, where the law permits this.

Article 9 — Cases where the right of withdrawal does not arise or lapses

1. The consumer may not withdraw from the contract without giving a reason in particular in cases set out by law. In relation to the Trader's products, this may in particular include:
   1. provision of a service, where the service has been fully provided and its provision began before expiry of the withdrawal period with the consumer's prior express consent, and the consumer stated that they were informed they would lose the right of withdrawal once the service was fully provided;
   2. delivery of goods made to the consumer's specifications or custom-made goods;
   3. delivery of goods liable to deteriorate or expire rapidly;
   4. delivery of goods sealed in protective packaging which are not suitable for return for health-protection or hygiene reasons, and whose protective packaging was broken after delivery;
   5. delivery of digital content not supplied on a tangible medium, where delivery began with the consumer's express consent before expiry of the withdrawal period and the consumer stated that they were informed of the loss of the right of withdrawal;
   6. the provision of services relating to leisure activities, where these are to be provided under the contract at a precisely agreed time or period, in particular tickets for events with a specific date;
   7. other cases in which applicable law excludes the right of withdrawal.

This does not affect the consumer's statutory rights arising from liability for defects, the right to compensation for damage, or other rights that cannot be limited or excluded in advance.

Article 10 — Liability for defects and complaints

1. The Trader is liable for defects in the product to the extent set out in generally binding legal regulations, in particular the Civil Code for consumer contracts and the Commercial Code for relationships with business customers, unless the parties agree otherwise within the limits of the law.
2. A consumer may exercise rights arising from liability for defects by email to info@nexentris.com. A complaint should include the customer's identification, the order or document number, a description of the defect, the date it was discovered, and the preferred method of resolution.
3. Proof of purchase, or another demonstrable means of proving that a contract was concluded with the Trader, is sufficient to make a complaint.
4. For a consumer purchase of goods, the Trader is liable for a defect that the item has at the time of delivery and that manifests within the statutory liability period. Where a defect manifests within the period set by law, the presumptions and rules under the Civil Code apply.
5. After a defect is raised, the Trader will provide the consumer with confirmation that the defect has been raised, together with information on the next steps. It will remedy the defect within a reasonable period appropriate to the nature of the product and the defect; where the law sets a specific period, that period applies.
6. Where a defect concerns goods, the consumer has the right, under the law, in particular to have the defect remedied by repair or replacement, to a reasonable price reduction, or to withdraw from the contract, where the statutory conditions are met. A consumer may not withdraw from the contract for a negligible defect, unless the law provides otherwise.
7. For services, the customer must raise a defect without undue delay after discovering it. The Trader will examine the service complaint and inform the customer of how it will be resolved within a reasonable period, generally no later than 30 days, unless the law provides otherwise.
8. Where a complaint is rejected, the Trader will notify the consumer of the reasons for rejection in writing. This does not affect the consumer's rights under applicable law.

Article 11 — Special rules for bespoke services, consultations, and projects

1. For bespoke services, in particular consultancy, IT services, and marketing, advertising, photography, and information services, the scope of performance is determined by the offer, order, schedule, or a separate contract.
2. Where, during the provision of a service, it becomes apparent that the scope of the assignment, the timeline, or the price needs to change, the parties will agree on the change by email, an addendum, or another demonstrable means. Without such agreement, the Trader is not obliged to carry out work beyond the original scope.
3. Deliverables, designs, analyses, strategies, photographs, graphic materials, texts, software solutions, and other creative outputs are deemed accepted unless the customer raises specific defects or comments within the agreed period; where no period is agreed, within a reasonable period after delivery.
4. The Trader may cite the customer and a general description of the performance provided as a reference, unless the customer objects or the parties agree on confidentiality.

Article 12 — Intellectual property rights and use of materials

1. The entire content of the Trader's website — texts, graphics, photographs, videos, educational materials, presentations, methodologies, know-how, software, and other protected subject matter — is protected by the intellectual property rights of the Trader or third parties.
2. The customer is not entitled to copy, distribute, make available to third parties, modify, sell, sublicense, or use the Trader's content or materials beyond the purpose for which they were provided, unless the parties agree otherwise in writing.
3. For paid materials, training, digital content, or service deliverables, the customer acquires a non-exclusive, non-transferable, and time-unlimited licence to use them for their own internal purposes, unless the offer or contract states otherwise.
4. Source files, editable data, working documents, know-how, and the Trader's internal procedures are handed over only where expressly agreed.

Article 13 — Personal data, electronic communication, and cookies

1. The Trader processes customers' personal data in particular for the purposes of processing orders, performing the contract, providing customer support, invoicing, bookkeeping, handling complaints, protecting legal claims, and complying with legal obligations.
2. Details of the processing of personal data, the rights of data subjects, recipients, retention periods, and the use of cookies must be set out in the separate Privacy Policy document and in the cookie settings on the website.
3. The customer agrees that communication related to the contract may take place electronically, in particular by email. Electronic invoices and documents sent by email are deemed delivered upon being sent to the email address provided by the customer, unless the law provides otherwise.
4. The Trader sends marketing communications only in accordance with applicable law, in particular based on the customer's consent or otherwise as permitted by law. The customer may unsubscribe from marketing communications at any time.

Article 14 — Liability, limitations, and force majeure

1. The Trader is liable to the customer for damage to the extent set out in applicable law. Rights granted to a consumer under applicable law cannot be excluded or limited in advance.
2. In relation to a business customer, the Trader is not liable for indirect damage, lost profit, loss of business opportunity, loss of data, reputational harm, or consequential damage, where permitted by law. The Trader's total liability towards a business customer is limited to the price paid for the product in connection with which the damage arose, unless the parties agree otherwise.
3. The Trader is not liable for delay or inability to perform caused by force majeure events, in particular outages of energy, internet, payment, or delivery services, a cybersecurity incident, strike, extraordinary event, action by public authorities, epidemic, natural disaster, or other circumstance beyond the Trader's reasonable control.
4. Where the Trader uses third-party tools or platforms in providing its services, it is not liable for their outages, changes, discontinuation, or limitation of functionality that it could not influence; this does not affect the Trader's statutory obligations towards the consumer.

Article 15 — Complaints, alternative dispute resolution, and supervisory authority

1. The customer may submit a complaint or comment by email to info@nexentris.com. The Trader will handle the complaint without undue delay and inform the customer of the outcome.
2. Where a consumer is dissatisfied with how the Trader handled their complaint, or believes the Trader has infringed their rights, they have the right to contact the Trader with a request for redress.
3. Where the Trader responds negatively to a request for redress, or fails to respond within 30 days of it being sent, the consumer has the right to submit a proposal to initiate alternative resolution of a consumer dispute under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
4. The relevant alternative dispute resolution body is in particular the Slovak Trade Inspection, Central Inspectorate of SOI, Department for International Relations and Alternative Resolution of Consumer Disputes, Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27, email: ars@soi.sk or adr@soi.sk, tel.: +421 (0)2/58 27 21 23, web: www.soi.sk, or another body listed in the register of ADR entities maintained by the Slovak Ministry of Economy.
5. Alternative dispute resolution concerns consumer disputes arising from or related to the contract. A proposal is generally not submitted for disputes whose value does not exceed EUR 20, unless the law provides otherwise. The ADR body may charge the consumer a fee for initiating ADR, up to the maximum set by law.
6. Consumer protection supervisory authority: Slovak Trade Inspection (SOI), Trnava Region Inspectorate, Pekárska 23, 917 01 Trnava 1, Supervision Department, tel.: 033/321 25 27, 033/321 25 21, complaints: podnety@soi.sk, web: www.soi.sk.

Article 16 — Final provisions

1. Legal relationships not governed by these Terms are governed by the law of the Slovak Republic, in particular the Civil Code, the Commercial Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, Act No. 18/2018 Coll. on the Protection of Personal Data, and the GDPR.
2. Where any provision of these Terms becomes invalid, ineffective, or unenforceable, this does not affect the validity of the remaining provisions. The provision most closely reflecting the purpose of the original provision under applicable law will apply in its place.
3. The Trader is entitled to amend these Terms. The version of the Terms in effect at the time the order was sent applies to the contract, unless the parties agree otherwise. A change to the Terms does not affect contracts already concluded, unless applicable law or an agreement with the customer provides otherwise.
4. These Terms are effective from 14 April 2026.

Annex 1 — Instructions on the consumer's right to withdraw from the contract

1. You have the right to withdraw from the contract without giving a reason within 14 days, unless this is a case in which the law excludes the right of withdrawal or in which the right of withdrawal has lapsed.
2. The withdrawal period expires 14 days after the day you take delivery of the goods, in the case of a purchase of goods; after the day you take delivery of the last delivery, for multiple deliveries; or after the day the contract is concluded, for a service or digital content, depending on the nature of the contract.
3. To exercise the right of withdrawal, inform us of your decision to withdraw from the contract by an unambiguous statement, for example by email to info@nexentris.com. You may use the sample withdrawal form, although this is not mandatory.
4. The withdrawal period is preserved if you send the notice exercising the right of withdrawal before the withdrawal period expires.
5. After withdrawal from the contract, we will refund all payments you made in connection with the contract, including delivery costs to the extent of the cheapest standard delivery method we offer. We will refund the payment no later than 14 days from the day we receive the notice of withdrawal. For goods, we may withhold the refund until the goods are delivered to us or you provide proof that you have sent them back.
6. Send or hand over the goods to us no later than 14 days from the day you withdraw from the contract. You bear the direct cost of returning the goods, unless we have expressly stated otherwise.
7. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
8. If you requested that the provision of a service begin during the withdrawal period, you are obliged to pay us the price for the performance actually provided up to the day you notified us of your withdrawal from the contract, where the law permits this.

Annex 2 — Sample withdrawal form

Complete and send this form only if you wish to withdraw from the contract.