Privacy & Data Protection Policy

Valid as of 14 April 2026

This is an English translation of the Slovak-language "Zásady ochrany osobných údajov a súkromia", provided for convenience. In the event of any discrepancy, the Slovak version (Zásady ochrany osobných údajov a súkromia) prevails.

1. What personal data we may process

Depending on how you communicate with us or which service you use, we may process in particular the following data:

• first and last name, or company name,
• contact details, in particular email, phone, and address,
• billing and payment details,
• information needed to prepare an offer and to conclude and perform a contract,
• the content of communication you send us by email, form, phone, or via social media,
• technical data collected when you visit our website, for example IP address, device type, browser, and cookies,
• materials you provide to us for building a website, graphics, design, technical solution, domain, or hosting.

We do not generally require sensitive personal data from you. If you send it to us yourself, we will process it only to the extent necessary to handle your request or as required by law.

2. How we obtain your data

We obtain personal data mainly directly from you, for example when you:

• fill in a contact, order, or enquiry form,
• send us an email or call us,
• order our services or enter into a contract with us,
• sign up for a newsletter or other communication,
• use our website,
• provide us with materials needed to carry out a project.

In some cases, we may also obtain data from publicly available registers or from our contractual partners, where necessary to perform a contract or comply with legal obligations.

3. What we use your data for

We use your personal data mainly for the following purposes:

• responding to your questions and handling your enquiry,
• preparing a price quote and concluding a contract,
• delivering the ordered service or product,
• building websites, graphics, design, and technical solutions,
• arranging a domain, hosting, website management, or technical support, where this is part of the service,
• issuing invoices, bookkeeping, and complying with legal obligations,
• handling complaints, requests, and contractual claims,
• protecting our rights, property, and the security of the website,
• sending a newsletter or marketing communications, where you have consented or the law allows it,
• analysing website traffic and improving our services, where we use the relevant tools.

The legal basis for processing may in particular be performance of a contract or pre-contractual communication, compliance with a legal obligation, our legitimate interest, or your consent. You may withdraw your consent at any time.

4. Who we may disclose data to

We do not sell your personal data. We disclose it only where necessary to provide our services, comply with legal obligations, or protect our rights.

Your data may be processed in particular by our accounting, legal, and tax advisors, and by providers of IT services, hosting, domain services, email services, analytics tools, marketing tools, invoicing systems, payment services, or other vetted suppliers we use in our business.

Where required by law, we may also provide data to public authorities, courts, tax authorities, or other authorised bodies.

We require our suppliers to protect the data and use it only for the purpose for which it was provided to them.

5. How long we keep your data

We retain personal data only for as long as necessary for the purpose for which it was obtained, or for the period required by law.

• Data from routine communication is generally retained while handling the request and for a reasonable time afterwards.
• Contractual and project documentation is retained for the duration of the cooperation and afterwards for the period needed to protect our rights and resolve any claims.
• Invoicing and accounting records are retained for the statutory periods.
• Data processed on the basis of consent is retained until the consent is withdrawn or the purpose of processing ends.
• Technical data and cookies are retained according to the type of the specific cookie or tool.

Once the necessary period has elapsed, we delete, anonymise, or securely archive the data, unless the law imposes a different obligation on us.

6. Cookies and similar technologies

We may use cookies and similar technologies on our website. Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, are used only according to the cookie banner settings and in cases where consent is required.

You may change or withdraw your cookie consent at any time in the cookie banner settings, where available on the website. You may also restrict cookies in your browser settings.

A specific list of cookies, their purpose, and their retention period is provided in a separate "Cookies" section, or directly in the cookie banner on the website.

7. Building and managing websites for customers

When building websites, graphics, design, technical solutions, domains, and hosting, we may process data that a customer provides to us as project materials. This may include, for example, the customer's contact details, data of their employees, photographs, texts, and access to their website, domain, or hosting.

Where we process personal data on a customer's behalf when managing or providing technical support for their website, we may act as a processor. In such cases, the scope and conditions of processing are addressed in the contract with the customer or in a separate data processing agreement.

The customer is responsible for having the necessary authorisation for any personal data they provide to us, and for ensuring their own website contains adequate information on data protection and cookies.

8. Your rights

As a data subject, you have several rights under the GDPR and the Slovak Act on the Protection of Personal Data. You may ask us in particular for:

• confirmation of whether we process your personal data,
• access to the personal data we hold about you,
• correction of inaccurate or outdated data,
• erasure of data, where the legal conditions are met,
• restriction of processing,
• transfer of data to another controller, where this right applies,
• objection to processing based on legitimate interest,
• withdrawal of consent, where we process data on the basis of consent.

You may exercise your rights by email at info@nexentris.com or in writing at our registered seat. We will respond to your request within the statutory period.

If you believe the processing of your personal data is not in order, you may also contact the Slovak Office for Personal Data Protection (Úrad na ochranu osobných údajov Slovenskej republiky), Budova Park one, Námestie 1. mája 18, 811 06 Bratislava, Slovak Republic.

9. Data security

The security of personal data is important to us. We use appropriate technical and organisational measures to protect data against loss, misuse, unauthorised access, or disclosure.

No transmission of data over the internet or electronic storage can be considered completely risk-free. We therefore apply measures appropriate to the nature of the data and the services we provide.

10. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. We recommend that you read their privacy policies separately.

11. Changes to this policy

We may update this policy from time to time, in particular if our services, the tools we use, or legal requirements change. The current version will always be published on our website.